Manage sign-in

The simplest way to avoid sign-in problems is to keep using the same login method you used when the account was created.

Sign in the right way

Use one of these methods:

• Email and password
• Apple
• Google
• GitHub
• Microsoft

If you originally signed up with Apple, Google, GitHub, or Microsoft, keep signing in that way. (You can add a password to a social-login account — see below — and then either method works.)

Reset a forgotten password

If you use email and password:

1. Open the sign-in page.
2. Choose Forgot password?.
3. Follow the reset link in your email.
4. Set a new password.

Change or set your password

1. Open Settings (your account page).
2. Under your account details, choose Change password — or Set password, if you signed up with a social login and don’t have one yet.
3. Enter your current password (when you have one) and the new one, then save.

Setting a password on a social-login account gives you a second way in — useful if you ever lose access to the Apple, Google, GitHub, or Microsoft account.

Change your email address

1. Open Settings.
2. Choose Change email and enter the new address.
3. Complete the confirmation step Bredbox emails you.

You need a password on the account before you can change its email address — set one first if you signed up with a social login. And use an address you can access long term, especially if you rely on password resets or billing emails.

Common sign-in mistakes

I know my email is right, but I still can’t sign in

Check whether you’re using the wrong provider. A Google-based account won’t work in the email-and-password form unless you’ve set a password for it.

I never finished setup

Return to your verification email and finish the original setup flow first.

My password reset link expired

Request a new one and use the newest email only.

Related guides

• Create your account
• Manage your plan and data
• Common problems