Common problems

If something feels broken, start with the section closest to the action you were trying to complete. Each one gives the quick fix and links to the guide with the full story.

I cannot save a URL

Try these in order:

1. Make sure the URL is valid and loads in a browser.
2. Check whether the same URL already exists in your library: re-saving is safe and just updates the existing save.
3. If the extension is failing, save from the web app with + Add URL instead.
4. Refresh Bredbox and try again.

The save appeared, but the preview is incomplete

This usually means the source page doesn’t offer much information, or processing simply needs more time. Wait a little and check again. If it still looks minimal, keep the save and use the original page when needed. More in Save links from anywhere.

A save I deleted is gone

Probably not! Deleted saves wait in Trash for 30 days. Open Trash in the sidebar and choose Restore. See Delete and restore saves.

I cannot open the clean reading view

Some pages don’t convert cleanly into Bredbox’s article reader: mostly interactive pages, paywalled pages, and unusual layouts. Use the View original link instead. More in Read without distractions.

Search is not finding something I know I saved

Work through the checklist in Find saves fast: fewer words, then the site name, then the collection or tag you’d have used, then Archive and Trash, and give brand-new saves a moment to finish processing.

The extension button doesn’t save

1. Confirm you are signed in to Bredbox: clicking the button while signed out starts the sign-in flow first.
2. Check whether your browser disabled the extension pending a permission approval. See the permission note.
3. Save the URL from the web app as a fallback.

My import failed

Check that the file is a supported format, under 5 MB, and not empty, then re-export it from the original service rather than reusing a file you know is damaged.

I cannot sign in

Bredbox matches your account by email address, so email and password, Apple, Google, GitHub, and Microsoft all reach the same account when they use the same address. Two things trip people up:

• A social-login account has no password until you set one in Settings, so the email-and-password form rejects it.
• A method that uses a different address creates a separate account, not an error.

If you use email and password, try a reset from the sign-in page. More in Manage sign-in.

I signed in and my library is empty

You are in a second account, created because that sign-in method handed Bredbox a different email address. Sign out and sign in with a method that uses your original address.

The most common cause is choosing Hide My Email when signing in with Apple: Apple then gives Bredbox a private @privaterelay.appleid.com alias instead of your real address, so no other provider can match it. See Sign in with Apple and Hide My Email.

I never get email from Bredbox after signing in with Apple

If you chose Hide My Email, Bredbox only has your Apple relay alias, and mail reaches you only if Apple forwards it. You can still add a password without any email: use Settings → Password → Set password, then sign in with the alias shown at the top of Settings. If you need Bredbox on your real address, contact support.

My account is read-only

Read-only mode usually means your trial ended or your subscription needs attention. Open Settings → Billing and review your account state. See Manage your plan and data for what still works while read-only.

My API token or webhook is not working

Check that:

1. Your account has the Pro plan.
2. The token or webhook has not been revoked or disabled.
3. The token scopes or webhook event subscriptions match what your integration needs: an insufficient_scope error names the missing scope.
4. Your account is not in read-only mode.

More in Use API tokens and Use webhooks.

Still stuck?

If none of the above matches, contact support, or read one of these:

• Save links from anywhere
• Find saves fast
• Manage sign-in
• Manage your plan and data